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Payment We accept Visa, Mastercard, American Express and Discover through our standard checkout. We also accept PayPal and Google Checkout for customers who prefer those services. We are a PayPal Verified merchant. Your payment is handled through a 100% encrypted SSL secure server regardless of which method of payment you choose. Shipping and Costs Regular web site orders are generally shipped within 1-2 business days. Most shipping is via USPS with insurance and delivery confirmation/tracking, either priority mail or express mail. Please note that we do not guarantee delivery dates by either method. We ship worldwide. Actual shipping charges will be reflected at checkout. The current rate breakdown is as follows: Shipping within most of the United States: Priority Mail Magazines/Mooks – $5 0.0 – 0.4 lbs. – $7.00 0.5 – 0.9 lbs. – $8.95 0.9 - 1.0 lbs. - $9.95 1.1 – 1.5 lbs. - $11.95 1.6 - 3.0 lbs. – $15 3.1 - 4.0 lbs. - $20 4.1 - 5.0 lbs. – $25 Over 5.0 lbs. - $30 Priority mail rates within our postal zone (New York, New Jersey and Connecticut) are a bit lower. Conversely, rates to the west coast, HI and AK are a bit higher. You can calculate available shipping rates prior to checkout from the shopping cart page. Express Mail 0.0 – 0.4 lbs. – $25 0.5 – 1.0 lbs. – $28 1.1 – 3.0 lbs. – $35 3.1 – 5.0 lbs. – $40 5.1 – 10.0 lbs. – $60 10.1 – 25.0 lbs. – $100 Shipping outside the United States: 0.0 – 0.4 lbs. – $18 0.5 – 1.3 lbs. – $30 1.3 – 2.0 lbs. – $40 2.1 – 3.0 lbs. – $50 Over 3.0 lbs. – $80 Note that we cannot mark down the cost of packages for overseas customers, as this is against USPS regulations. As our web site cannot distinguish individual nations, shipping to Canada is often a bit cheaper and when it's warranted, we do manually adjust the rate downward prior to shipping your package. Keep in mind this is not always possible, depending on the size and weight of your order. The following countries currently have special restrictions placed on them by the USPS: Russia, Ukraine, Kazakhstan, Kyrgyzstan, Kampuchea (Cambodia), Latvia, Turkmenistan, Moldova, Armenia, Belarus, Lithuania, Benin, Serbia-Montenegro, Ghana. We do ship to those countries, however be aware that there may be an additional delay of a few days to a few weeks. Unfortunately, we cannot control this. Please understand that your shipping charge does include more than just postage - it also includes insurance and all materials used to ship, including everything from the box to the labels and even the ink used to print them. We do not itemize these costs on your invoice as doing so would be unnecessarily confusing - it's all included in your shipping charge. But because of this, our shipping cost is always a bit more than what you see printed on the postage label, which is the cost for postage and insurance only. Please note that we do not ship to Indonesia, Malaysia or Nigeria at this time. Shipping rates may change at any time. We will list the current rates on this page. Special Orders We accept special orders for most brands for which we are an authorized dealer with full payment up front. There is a 5,000 yen minimum for any individual special order item, and accessories usually cannot be special ordered in quantities less than three. Please note that we are not a shopping service. We accept special orders as an extra service for the benefit of our customers, but please understand that this is not our primary business. You may begin your special order at any time by emailing us a list of the items you’d like. Special orders cannot be canceled. Payment is accepted either via PayPal or in person. Your payment will be immediately refunded in the event that the item in question ends up being sold out. Please note that we do not guarantee delivery dates under any circumstances. We will provide you with a "best guess" estimate of delivery time frame, but we have absolutely no control over when products actually arrive. We will provide updates on any changes to the delivery schedule, but we cannot ask a brand to ship your special order outside of their normal shipping process. Special orders by their nature usually require a bit of a wait. If you would like a product quickly, please order from our in-stock items, or in some cases you can order from the brand directly if they offer overseas shipping directly to customers. We advise not special ordering if you need an item by a specific date, however far in the future that date is. Cancellations In-stock items: You may cancel an order up to the point when you receive a shipping confirmation. However, more than one cancellation in a short period of time may force us to put you on a "blacklist". Please understand that we remove the item(s) you order from our stock immediately when you place an order, and we can no longer sell those items. You can cost us sales by ordering and then canceling items. Pre-order/reserve/special order items: Orders for reserve, special order or pre-sale items cannot be canceled. In many cases we would not order these items at all unless somebody had already bought and paid for them, and we pay the brands for these items as soon as you pay us. Thus, no cancellations for these items are accepted. Returns We accept returns for exchange within 14 days only in the case of a defect. We inspect all items prior to sale so this should be exceedingly rare. No refunds. No returns for sizing or other issues. While this may seem restrictive, please understand that most of the items we sell are imported directly from Japan via express shipping and are limited in nature. There is nothing we can do with a used garment that has been returned. Unlike a large American chain store, we cannot simply return items to a warehouse and get another one of the same item. Physical store policies Payment methods: Cash, VISA, Mastercard, American Express, Discover. Gift Certificates: We do offer gift certificates online and through our store! Note that the systems are separate, so gift certificates purchased in store are good in store only and vice versa. Online gift certificates are administered through PayPal. Holds: We will only hold items for regular customers who have a history of following through on purchases, and then only on a case by case basis. As a regular policy, we generally cannot hold most items. But you are free to ask provided you have a history with us. Pets: No pets allowed. Eating/drinking/smoking: Not allowed. Photography: Please ask before taking photos. We usually do allow overview photos of the store and of clothes on display. We do not allow photos of clothes being tried on, or even held up to a person's body. Security cameras and recorders are in use on the premises. See our New York store page for more detailed information. Web Site Privacy We collect information from our customers necessary to process orders and send information regarding those orders to the customer. We will never sell or give away any of your personal information to unaffiliated third parties, and we would never knowingly contract with a third party company whose privacy policy is inconsistent with this philosophy. When you place an order, you have the option to receive periodic emails from us about sales or other promotions. You can always unsubscribe from these emails at a later date if you so choose. We do not send unsolicited emails (aka spam). We currently rely on one billing partner (PayPal) who we need to share your payment information with in order to process orders. You can read their own privacy policies at the following links: PayPal. |
