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Payment We accept Visa, Mastercard, American Express and Discover through our standard checkout. We also accept PayPal for customers who prefer that service. We are a PayPal Verified merchant. Your payment is handled through a 100% encrypted SSL secure server regardless of which method of payment you choose. Special Orders We gladly accept special orders for all the brands for which we are an authorized dealer. Those brands include: Angelic Pretty ALGONQUINS PUTUMAYO SEX POT ReVeNGe MAXICIMAM Atelier-Pierrot Innocent World Victorian maiden Note that there is a 5,000 yen minimum for any individual special order item, and accessories usually cannot be special ordered in quantities less than three. You may begin your special order at any time by emailing us a list of the items you’d like. We will reply with a price and an estimate of the time frame. We generally receive a shipment from each brand about once every month or two. The length of time it will take us to get your special order will depend on how close we are to placing a new store stock order with that brand. Note that we do not guarantee delivery dates under any circumstances. Shipping items from Japan involves a certain amount of unpredictability in the time frame. For most brands, we ask for a 30% non-refundable up-front deposit, payable either through PayPal or in our store, with the balance paid once the item arrives. If you are picking an item up in store, you must do so within a week of us notifying you that your item is in stock. Note: Because Angelic Pretty has a somewhat different process than our other brands, we must request 100% up front payment for any Angelic Pretty special order and we must receive it within 24 hours of invoicing. We will verify stock with Angelic Pretty prior to invoicing. Shipping and Costs Regular web site orders are generally shipped within 1-2 business days. All shipping is via USPS with insurance and delivery confirmation/tracking, either priority mail or express mail. We ship worldwide. $6.50 is the minimum charge. Shipping for multiple items will be calculated by weight. Actual shipping charges will be reflected at checkout. The current rate breakdown is as follows: Shipping within the United States: Priority Mail Magazines/Mooks – $5 0.0 – 0.4 lbs. – $6.50 0.5 – 1.0 lbs. – $8.95 1.1 – 5.0 lbs. – $14 Over 5.1 lbs. – $20 Express Mail 0.0 – 0.4 lbs. – $25 0.5 – 1.0 lbs. – $28 1.1 – 3.0 lbs. – $35 3.1 – 5.0 lbs. – $40 5.1 – 10.0 lbs. – $60 10.1 – 25.0 lbs. – $100 Shipping outside the United States: 0.0 – 0.4 lbs. – $15 0.5 – 1.3 lbs. – $28 1.3 – 3.0 lbs. – $40 3.0 – 5.0 lbs. – $50 Over 5.0 lbs. – $80 Shipping rates may change at any time. We will list the current rates on this page. Returns We want you to be happy with your shopping experience. We inspect all new items prior to sale to make sure they’re flawless. We note sizes and any flaws in used garments to help you make good buying decisions. We’re happy to answer any questions you might have in advance of your purchase. If there is a defect in any new item, we will accept a return within 14 days, provided the tags (ours and/or the manufacturer’s) have not been removed. This is important: do not remove the tags unless you intend to keep your purchase. Once the tags have been removed, we will no longer accept any item for return. Please note that we cannot accept returns for any other reason than a defect. Please check the measurements on the product page and if you have any questions, ask us before purchase. Used items are sold as is. We cannot accept returns on used items for any reason. You must contact us prior to any return for authorization. Returns must be shipped via USPS and be accompanied by an RMA #. Our email address for your RMA # and instructions is info@tokyorebel.com. We recommend using a method of shipment that’s tracked and insured (such as registered or certified mail with insurance), as we cannot issue credit for items that we don’t actually receive. Making sure your return reaches us is your responsibility. Once we have received the returned item and verified that it’s defective, we will either ship a replacement or, if the same item is not available, issue store credit. Physical store policies Payment methods: Cash, VISA, Mastercard, American Express, Discover. Gift Certificates: We do offer gift certificates online and through our store! Note that the systems are separate, so gift certificates purchased in store are good in store only and vice versa. Online gift certificates are administered through PayPal. Holds: We will hold items for up to one week for customers who have purchased from us previously. Once you ask us to hold something, you are committed to buy it. If you then do not buy the item you’ve asked us to hold, for any reason, you will lose your hold privileges forever. We hold items as a service to our good customers, but any item on hold is an item we can’t sell. If you then don’t buy it, we have lost not just your sale, but potentially another sale in the meantime. Pets: No pets allowed. Eating/drinking/smoking: Not allowed. Security cameras are in use on the premises. Web Site Privacy We collect information from our customers necessary to process orders and send information regarding those orders to the customer. We will never sell or give away any of your personal information to unaffiliated third parties, and we would never knowingly contract with a third party company whose privacy policy is inconsistent with this philosophy. When you place an order, you have the option to receive periodic emails from us about sales or other promotions. You can always unsubscribe from these emails at a later date if you so choose. We do not send unsolicited emails (aka spam). We currently rely on one billing partner (PayPal) who we need to share your payment information with in order to process orders. You can read their own privacy policies at the following links: PayPal. |
