We accept Visa, Mastercard, American Express, Discover and Bitcoin through our standard checkout. We also accept PayPal for customers who prefer it - just select the PayPal button from the cart page. We are a PayPal Verified merchant. Your payment is handled through a 100% encrypted SSL secure server regardless of which method of payment you choose.
Note that if paying via PayPal, you must select a PayPal confirmed shipping address.
We only accept returns for exchange within 14 days, and only in the case of a factory defect. We inspect all items prior to sale so this should be exceedingly rare.
Shipping and Costs
Regular web site orders are generally shipped within 1-2 business days. Most shipping is via USPS with insurance and delivery confirmation/tracking, either Priority Mail or Priority Mail Express. Please note that we do not guarantee delivery dates by either method. (We'd prefer to avoid situations like this, which can happen to any shipping company occasionally.) What we can promise is that we'll do our best to ship your order quickly. Generally you will receive a domestic shipment within 3-4 days of placing it, or 2-3 days with Priority Mail Express.
We ship worldwide. Actual shipping charges will be reflected at checkout. The current rate breakdown is as follows:
Shipping within most of the United States:
Note that domestic orders over $150 ship free!
Priority mail rates within our postal zone are often a bit lower. Conversely, rates to the west coast, HI and AK are a bit higher. You can calculate available shipping rates prior to checkout from the shopping cart page.
* Price may vary depending on country.
When shipping internationally, you are responsible for any and all Customs fees/taxes/duties in your country.
Note that we cannot mark down the cost of packages for overseas customers, as this is against USPS regulations.
As our web site cannot distinguish individual nations, shipping to Canada is often a bit cheaper and when it's warranted, we do manually adjust the rate downward prior to shipping your package. Keep in mind this is not always possible, depending on the size and weight of your order.
We accept special orders for most brands for which we are an authorized dealer with full payment up front.
Minimum order: $50 *per item* (unless ordering three or more of the same item)
Accessories usually cannot be special ordered in quantities of less than three per item. Please note that we are not a shopping service. We accept special orders as an extra service for the benefit of our customers, but we are a retail store ordering wholesale from our brands, so we cannot easily order single small items.
The maximum order limit is due to some past abuse, and to limit our risk in case of payment reversal.
In-stock items: You may cancel an order up to the point when you receive a shipping confirmation. More than one cancellation in a short time may mean we can no longer take orders from you.
Web Site Privacy
We currently rely on one billing partner (PayPal) who we need to share your payment information with in order to process orders. You can read their own privacy policies at the following link: PayPal.